Crossbar Tips & Tricks

Use the "Log In" link to log into the website. Use the "Sign Up" to create an account if this is the first time you are using the site. You will receive an email to verify the new account.

All parents who wish to receive team emails must sign up for an account. In future seasons, you will re-use your account to register your player and access other features described below.

These menu items are available once you create an account and are logged in.

• Participants: This tab lists all the skaters registered to this email account. Click on the skater picture or profile button to see the details for each player. The View Details display has three items parents may find useful:
• Edit Player: This allows a parent to fix spelling errors for the player’s name and update the player's birth date if it was entered incorrectly. NOTE these changes ONLY update the player's profile in Crossbar.
• Add Accounts: This feature allows the registering parent to add another parent’s email address to the player’s profile. Note the parent being added will have to verify their email address when they receive the email requesting the email address to be verified and and setup an account if they have not already do so.
• Add Associations: This feature allows a parent to add an updated USA hockey membership to their player’s profile.

• Settings: This tab allows parents to update their account by updating their name, phone number, email address and password.
• NOTE: If you are needing to update an email address, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until the new email address entered is verified.
• NOTE: If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, corrections for those errors can be made here..

• Family Calendar: This link is available once you are logged into the Club website. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the Family Calendar display. Players must be registered and assigned to a team for their schedule to show up on this display. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child.
• iCal - select the CALENDAR FEED button on the FAMILY CALENDAR display and follow the instructions to synch this calendar with your phone.

• Trouble Shooting for Family Calendar and the iCal features

1. Have you set up a Club website account in your name and email address? See "LOG IN (AND SIGN UP)" above
2. Are you logged onto the website? See "LOG IN (AND SIGN UP)" above.
3. Is your website account associated with all of your players' schedules? The parent who registered each player can add you to the PLAYERS profile. See "PLAYERS: ADD PARENT" above.

How Do I See the Details of the Payment Plan We Signed up For?

1. Log on (must be the registering parent)
2. Select Dashboard (upper left corner)
3. Select PLAYERS on the left hand side
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details"
6. The payments and dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

HOW DO I CHANGE OR ADD A CREDIT CARD TO MY CHILD’S REGISTRATION?

Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible.

Steps to change/add a credit card:

1. Log on
2. Click on the Dashboard (link in upper left hand corner)
3. Click on the PLAYERS tab on the left hand side of the page
4. Click on View Details next to your player’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program to which your player has remaining payments
7. Click on the EDIT button next to the card number of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Executive Director so an adjustment to the payment due date and/or amount can be made.

Follow the steps below to add additional family members to your player so they can see team schedules.

1. Log on (must be the registering parent)
2. Select Dashboard (upper left corner)
3. Select PLAYERS on the left hand side
4. Select "View Details" next to your player's name
5. Add the top of this display is a Link "+ ADD PARENT". Click on this link.
6. Add the parent's email address and select ADD PARENT
7. If the parent already has an account, they will be added immediately
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name and phone numbers field until you get to the password or email sections, update the info, and click on save.
5. NOTE: Any new email address will require that you verify the email address, so watch for the verification email and follow the instructions. Otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name and phone numbers field until you get to the password or email sections, update the info, and click on save.
5. NOTE: Any new email address will require that you verify the email address, so watch for the verification email and follow the instructions. Otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

Not receiving emails? Here are the steps to take:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

All registered Crossbar users will have access to the Crossbar mobile applications on both iOS and Android. However, to get access to existing players and teams, you may need to be granted access.

Click here for instructions on how to get access to existing participants/players.

When you log into the mobile app, click on the menu button and then Teams, you will be presented with a list of active teams that are associated with your account.

If you are missing teams from that list, the cause is likely because your account is not associated with the team.

If you are a player or a parent:

Verify that your account is associated with the participant.

1. Log in to your organization's website using the same email address.
2. Click Account in the top navigation.
3. Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. If you do not see the player, then you request access to the player from the user who registered the player. Click here for help.
5. If you see the player, click on View Details.
6. Once on the player profile, scroll down to Teams.
7. If the team is NOT listed, then it means one of two things:
8. The player has not been rostered on the team.
9. The user that registered the player, added a new instance of the player to their account. Go back to step #4 above to request access to the new player.
10. If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact your organization and ask them to verify that the end date of your team's season is configured correctly.

If you are non-parent team-staff:

If you are a non-parent member of the team staff and you do not see your team listed, the email address that you are logged in with is not listed as a staff member for that team. Please reach out to your organization to get your account added to the team staff.